Catering Equipment Specialists

Log a Service Call

Complete the form below and our allocations team will be in touch to book an engineer visit.

Request received!

Our allocations team will be in touch shortly to arrange your visit.

Please send any photos of the unit or fault to:
allocations@randsservice.com

For urgent issues call 0113 286 9727.

📋 How it works

1
Submit your details

Complete the form below with your site, equipment, and fault information.

2
Receive your pro forma invoice

We'll email a pro forma invoice to the address you provide. Our minimum charge is £270 + VAT, covering the call-out fee and up to 2 hours of labour.

3
Pay securely online

Use the payment link included in your invoice to pay in advance. We accept all major debit and credit cards.

4
Engineer allocated

Once payment is confirmed, your job is scheduled with the next available engineer at the earliest opportunity.

⚠️ Payment is required in advance. Jobs are only allocated to an engineer once payment has been received. No job will be booked without prior payment.

Fields marked * are required.

Contact details
Site details
Invoice details
Equipment
Photos
📷

Tap to take or upload a photo of the unit

After submitting, email photos to allocations@randsservice.com with your name as the subject.

🔍

Tap to take or upload a photo showing the fault

Times to avoid (optional)
Fault description

Please fill in all required fields marked *.